Cost & payment
Booking, additional services, and fees.
25 articles
How do I pay for my booking?
How do I get a payment confirmation for my booking?
What should I do if payment fails?
What guarantees are there when paying for a booking on Ostrovok?
Do I need to make a prepayment for the booking?
Why provide a bank card if the booking will be paid at the hotel?
Data security: Is it safe to transfer bank card details?
Authorization hold on credit/debit card: Why was my card charged before check-in?
Can I book a hotel without providing my bank card details?
Do I have to pay for my hotel stay with the card I used when I made the booking?
What is included in the booking fee?
Is breakfast included in the price of the booking?
Can additional fees and charges apply?
Why does a hotel or apartment require a deposit?
Can a property refuse to return a deposit?
In what currency can I pay for my booking?
Can the booking amount be split by the number of guests?
Is it possible to pay for my booking in instalments?
How much does it cost for an extra bed in a room?
How much does lodging a child cost?
How can I find out the cost of additional services in the hotel?
Is it possible to get a discount on a booking?
How do I get and apply a promo code?
What should I do if the promo code doesn't work?
Will the promo code return after cancelling a booking?