Cost & payment
Booking, additional services, and fees.
25 articles
- How do I pay for my booking?
- How do I get a payment confirmation for my booking?
- What should I do if payment fails?
- What guarantees are there when paying for a booking on Ostrovok?
- Do I need to make a prepayment for the booking?
- Why provide a bank card if the booking will be paid at the hotel?
- Data security: Is it safe to transfer bank card details?
- Authorization hold on credit/debit card: Why was my card charged before check-in?
- Can I book a hotel without providing my bank card details?
- Do I have to pay for my hotel stay with the card I used when I made the booking?
- What is included in the booking fee?
- Is breakfast included in the price of the booking?
- Can additional fees and charges apply?
- Why does a hotel or apartment require a deposit?
- Can a property refuse to return a deposit?
- In what currency can I pay for my booking?
- Can the booking amount be split by the number of guests?
- Is it possible to pay for my booking in instalments?
- How much does it cost for an extra bed in a room?
- How much does lodging a child cost?
- How can I find out the cost of additional services in the hotel?
- Is it possible to get a discount on a booking?
- How do I get and apply a promo code?
- What should I do if the promo code doesn't work?
- Will the promo code return after cancelling a booking?