When paying online or in the app
Confirmation of the amount paid can be found in the voucher in your personal account (“My Bookings” section). To print it out:
Select the desired booking.
Click “Other actions” → “Booking Details” → “Print Confirmation.”
Important: Payment documents may differ depending on the payment system used.
Confirmation of the transaction (receipt) is most often received by email in a separate message immediately after payment.
If you don't find the receipt in your inbox or spam folder, contact support. To get an answer faster, submit a request via chat:
Open the required booking in your profile.
Click “Other actions.”
Select “Question to Support Team.”
If you contact support by phone or email, please provide all details at once — booking number, dates, hotel name, and guest names.
When paying on site
Only the accommodation provider will provide the payment document — you can request it from the hotel staff or the apartment owner.
We provide detailed information on reporting documents for business travellers here.