Ostrovok

How do I cancel my booking?

Can I cancel the penalty when cancelling a non-refundable booking?

How will I know if my booking has been cancelled?

When will I get the refund on a cancelled booking?

How do I get a refund confirmation?

How do I find out the cancellation policy on my booking?

Is it possible to get a refund NOT to the card used to pay for the booking?

How do I cancel a part of my booking?

Can I cancel a booking made on the day of arrival if I can't check in at the scheduled time?

Can I cancel a booking if it is duplicated?

How do I restore a cancelled booking?

Cancellations & refunds

Find answers and get help from Intercom Support and Community Experts

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