If you need to reduce the number of nights or the number of rooms in your booking, please contact support in any convenient way. Include all details in the request: booking number, dates, name of the property, names of guests, and reason for reduction. This may affect the property's decision to make a partial refund.
What else can be done:
If the reason for partial cancellation can be supported by documents, attach them to the request. For example, a doctor's note if you cancel your booking due to illness.
If the reason for partial cancellation is due to problems in the property itself, please attach photos and videos to the request to confirm the problem.
If you have already contacted the property and have been approved for a partial cancellation, penalty minimization, and partial refund, please include in your request the name and title of the staff member who confirmed this. If you have written confirmation of the property's consent, be sure to send it.
We will clarify the possibility and conditions for reducing the booking. The property may reduce the booking with a partial refund or no refund. We will then contact you for approval and will only make changes to the order after you have agreed to all terms and conditions in writing.