FAQ

Changes and cancellations

• How to cancel a booking
• How to change a booking
• How to cancel or change a non-refundable booking
• How to request a refund

Aeroflot Bonus

• About the Aeroflot Bonus program
• How do I earn miles for bookings?
• How many miles can I earn per booking?
• Will I get miles for bookings I make via the mobile app?
• What happens if I chose to take miles but then had to cancel my booking?
• Can I use Aeroflot Bonus miles to pay for hotel booking on Ostrovok.ru?
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The loyalty program

• About the loyalty program and “Dream Bank”
• Loyalty program statuses
• How to pay with Dreams
• Promo campaigns and promo codes

Payments and business trips

• Payment confirmation
• Payment methods
• Authorization hold on credit/debit card
• Data security

Hotel stay

• Star rating
• Hotel contacts
• Taxes, fees, and extras
• Early check-in and late check-out
• Documents required at check-in