Ostrovok.ru
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  1. Help Center
  2. FAQ

FAQ

Changes and cancellations

  • How to cancel a booking
  • How to change a booking
  • How to cancel or change a non-refundable booking
  • How to request a refund

Aeroflot Bonus

  • About the Aeroflot Bonus program
  • How do I earn miles for bookings?
  • How many miles can I earn per booking?
  • Will I get miles for bookings I make via the mobile app?
  • What happens if I chose to take miles but then had to cancel my booking?
  • Can I use Aeroflot Bonus miles to pay for hotel booking on Ostrovok.ru?
  • See all 8 articles

Payments and business trips

  • Payment confirmation
  • Payment methods
  • Authorization hold on credit/debit card
  • Data security

Hotel stay

  • Star rating
  • Hotel contacts
  • Taxes, fees, and extras
  • Early check-in and late check-out
  • Documents required at check-in
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