How to request a refund

When your booking is cancelled, the amount is automatically transferred to the bank, and you will see it on your account within 3-30 working days (in general, it takes a week). For more information, please contact your bank.

If you didn’t receive your money within the indicated term, please contact the Customer Support by sending an email to hi@ostrovok.ru, via chat or the feedback form. We will send you the ARN code of your transaction in order to use it when contacting the bank.

Attention: terms and conditions of the refund can vary from bank to bank, so if you didn’t receive an SMS with the confirmation of the refund, before contacting the Customer Support, make sure to check your balance.