Why have all my dreams been debited?

We retain the right to debit dreams and block access to a user’s loyalty program if they are suspected of fraud, violating the rules or abuse of the loyalty program and our trust, as well as if they have caused damage to our company’s reputation.


If you are sure that you haven’t used the dreams for bookings and they haven’t expired, please contact us via the following numbers: +7 499 215-65-25 or 8 800 775-65-25, via email hi@ostrovok.ru, via the chat or via the feedback form, and we will investigate.