If the terms of your booking provide for a free cancellation, we will transfer a full refund to the credit card that you used for your booking. If your booking does not offer free cancellation, we will refund the booking less the cancellation fee. It may take up to 30 business days to process your refund.
The cancellation terms are shown to the right of the room name on the hotel page; they are also shown at each stage of booking.
Please note that when a non-refundable booking is cancelled, the hotel retains the full cost of booking.