How do I cancel a booking?

You can cancel your booking without our help via your profile. Do not forget to log in to your account to cancel the booking. 

When you cancel a booking via your profile, please read the terms of cancellation in your voucher.

First click on Cancel the booking button in the list of bookings, then confirm the cancellation. 

After you have cancelled the booking, you will receive a cancellation confirmation email.

To cancel a booking, you can also contact our customer support service at or fill in the Contact Us form.