What to do if I arrive at the hotel late in the evening?

If you plan to arrive after 18:00 and your reservation has not been prepaid (fully or in part), we recommend that you contact the hotel directly and inform the check-in desk of your late arrival to ensure that your room is not allocated to another guest. If the room is not prepaid, the hotel reserves the right to cancel the booking in the event of late arrival (after 18:00).


You can inform the hotel of your late arrival during the booking - just choose the estimated arrival time in Your requests box.

Please feel free to contact the customer support service of Ostrovok.ru at +7 800 775 65 35, hi@ostrovok.ru or fill in the Contact Us form. We will notify the hotel of your late arrival.