Changes and cancellations

• How to cancel a booking
• How to change a booking
• How to cancel or change a non-refundable booking
• How to request a refund

Payments and business trips

• Payment confirmation
• Payment methods
• Authorization hold on credit/debit card
• Data security

Hotel stay

• Star rating
• Hotel contacts
• Taxes, fees, and extras
• Early check-in and late check-out
• Documents required at check-in