/
Knowledge base
Русский
English (US)
hi@ostrovok.ru
Чем вам помочь?
Changes and cancellations
How to cancel a booking
How to change a booking
How to cancel or change a non-refundable booking
How to request a refund
Payments and business trips
Payment confirmation
Payment methods
Authorization hold on credit/debit card
Data security
Hotel stay
Star rating
Hotel contacts
Taxes, fees, and extras
Early check-in and late check-out
Documents required at check-in