1. Select a hotel and go to its page.
2. Check out the room categories and rates for the dates you want in the “Available options” section.
The description of each category will include:
Name
Details of the room amenities
Photos of the rooms in this category
A list of rates for the selected category, the number of guests you specify, and the dates you need
The list of rates for a particular room category goes from left to right, starting with the cheapest and ending with the most expensive.
The rate description states:
Type and number of beds
Meal plan
Cancellation policy
Payment policy
If smoking is allowed
Price for the number of nights indicated
Conditions for the same category may vary from rate to rate, for example, one rate provides meals and another does not. Cancellation policies may also vary — in one case, bookings can be cancelled for free, in another case, only with a penalty. Read all the terms and conditions carefully before booking your preferred rate.
All booking parameters — travel dates, number of adult guests, number and age of children, number of rooms — can be changed before finalizing the booking on the hotel page and see which rooms are available for the new inputs.
To change the settings, click the “Change” button on the hotel page in the section with check-in and check-out dates.
If you can't find the hotel you are looking for or specific dates are not available for booking, we will show similar hotels nearby to make it easier for you to choose an alternative. If there are no available rooms according to the selected parameters, the “View hotels nearby” button will appear.
Some hotels set limits on the age of children who can stay there. So sometimes adding a child of a certain age when searching for the same dates can reduce the list of available rates. Another restriction may relate to the minimum number of days to book.
The specified number of guests and their ages must correspond to the actual number of guests, as the booking confirmation will only be relevant for these inputs. For example, if you booked a room for three adults and two adults and a child arrive at the hotel, the hotel may refuse to check in the child.
3. After selecting a suitable rate, click “Book” — the booking creation page will open.
4. Enter each guest's first and last name and check that there are no typos. Making changes to guest names after booking will require additional time to coordinate with the hotel.
5. Enter your phone number and an email address.
Important: Check that the contact information is correct — we might contact you for booking details by phone and a booking confirmation and information will be sent to your email.
If there is more than one adult in the booking, a confirmation can also be emailed to the second guest. To do this, check the box next to “Send the confirmation copy to this guest” after entering their first and last name. Next, a field to enter the address will open.
6. Check that the nationality of all guests is correct.
7. Examine again all the booking parameters and check that they are exactly right for you — cancellation conditions, meal plans, and payment method. To do this, hover over the i icon and read the pop-up explanations. You can also click on the “Rate details” button at the top right of the screen and view the entire information.
8. Please note the rate cost and the “To be paid upon arrival” section. It will provide advance information on the additional payments that must be made to the hotel under the terms of the rate.
9. Pay attention to the currency in which the cost is stated. If you pay for your booking on ostrovok.ru, the payment will be debited in rubles. If you will be paying for your hotel booking on site, payment will be in the local currency.
Important: Not all additional fees may be listed in the rate description. For example, conditions for early check-in and late check-out, pets policies, parking, and the need to pay a deposit are indicated in the “Conditions of accommodation” and “Additional information” sections on the hotel's page.
Once you have selected a specific rate and proceeded to the booking page, the information from the “Conditions of accommodation” and “Additional information” sections will be duplicated in the window that opens when you click on the “Important, please note” button.
With a click on the “Complete Booking” button, you accept the booking rules on Ostrovok. Please read them in advance; legally, they are a contract of offer.
10. Select the payment method and enter the payment details if you have selected the rate with payment on the website. The money will be deducted immediately after booking.
Done — your room is booked! But don’t rush to close the page just yet. The booking data is now being sent to the hotel. Please wait for your booking number and confirmation to appear — this voucher can be downloaded immediately. Once the booking appears in your profile, the voucher will also be sent to the email address provided during the order.
Important: If you closed the page before the booking was finalized or did not receive your booking number and voucher due to internet issues, please contact Ostrovok support.
Do not create a new booking to replace an unsuccessful one before you have received clarification. It is possible that your booking was successful, and in that case, you will receive your booking number and voucher by email.