1. Click on your email address in the upper right corner of the screen.
2. Select “My Bookings” from the drop-down list.
In the list of all your bookings, you can see full information about each order:
The name of the hotel
Dates of stay
Number of guests
Price
Payment information
Booking number on our website
Booking number assigned to this order at the hotel (code)
For upcoming bookings, you can print a voucher (confirmation with detailed information) and check the cancellation conditions.
To clarify information on a specific booking, submit a request to support. To do this, on the booking page, select “Other actions” and click “Question to Support Team.”
Important: If you can't find your voucher or booking in your personal account, but your card has been charged, please prepare a receipt of the debit (screenshot) and contact support by phone or email. We will help figure it out.