The first thing to determine is whether your booking is a refundable or non-refundable.
A refundable booking is one that has a free cancellation period. For information on whether your booking has a free cancellation period and when it expires, please see the “Cancellation Terms and Conditions” under “My Bookings.”
A non-refundable booking is one where the cost is not refunded upon cancellation, or the free cancellation period has already expired.
Changing a refundable booking
Cancel your booking in your account. You can find details here.
Make a new booking with the desired parameters.
Changing a non-refundable booking
Contact support in any convenient way.
Please include in your request the booking number, dates of travel, name of the property, what changes you want to make and for what reasons — this will help us in the approval process.
We will contact a representative of the property, find out if changes can be made to the booking and under what conditions, and get back to you with the news.
What can be changed
Names and number of guests.
Dates of stay
Room category
Meal plan
Number of rooms in the order (to the downside)
Check-in or check-out time
Important: We will need to coordinate changes with the hotel representative or supplier, and often this is done in several steps. The earlier you submit your request, the better the chance of a successful change.
What cannot be changed
Cancellation policy in an already created booking
A booked hotel or apartment (even for a similar one in the same chain).
Additional fees and charges as specified in the “Conditions of accommodation” and “Additional information” sections. Read more about possible taxes and fees here.
Please note
We cannot guarantee changes, as they depend on several factors at once: availability, of the property itself, and the technical capabilities of the supplier (paragraph “Cancellation and modification of bookings” in the booking rules of the service).
If you have changed the booking yourself by contacting the accommodation provider, the accommodation provider is solely responsible for compliance with the agreed conditions; we cannot influence this from our side.
You may have to pay extra for changes. We will tell you more when we get back to you with terms and conditions information after your request.