In most cases, check-in outside reception hours is possible only after agreement with the hotel or apartment representative. We recommend contacting the accommodation provider and informing them of your expected arrival time in advance, if possible more than one day in advance.
You can find the hotel contacts on the voucher or check with support.
If for some reason you don't feel comfortable contacting the hotel yourself, send a support request, and we'll do everything for you. To do this, select the required booking in your account and click “Other actions” → “Question to Support Team.” If you contact support in another way, please provide all details: booking number, dates, hotel name, and guest names.
Unfortunately, we cannot guarantee check-in outside of front desk hours, but will do our best to assist you in this matter.