If the booking is paid in full on the website or in the Ostrovok app, you can download the travel document directly from your account:
Find the desired order in the “My Bookings” section.
Click “Other actions,” then “Booking Details.”
Click “Print travel document” (right) and select a language.
Please note: We only provide reporting documents electronically.
If you need a certificate of accommodation without a rate, please contact the hotel directly; contact details can be found on the booking confirmation.
If the booking was paid upon arrival, you will need to request a travel document from the hotel directly; only the legal entity that accepted the payment can issue reporting documents.
You can request the documents from the receptionist immediately after check-in or contact the hotel after check-out using the contacts on the voucher.
Important: As the travel document is considered confidential, the accommodation provider will not be able to provide it to us electronically, only to you directly.
If you are a frequent business traveller, and you need to provide an extended set of closing documents for work, pay attention to a separate service for corporate clients — Ostrovok Business Travel. To learn more, please send an inquiry to [email protected].