If the booking is paid in full on Ostrovok
Send a request to support by any convenient way. In your request, please provide details of your booking and which service you would like to include.
Wait for a representative to respond. We will contact the property, clarify all conditions, and get back to you with news.
After that, two options are possible:
If the hotel accepts online payment, we will send you a payment link after all terms have been agreed to and will include the service in the order after payment.
If the hotel does not accept online payments, you will need to pay for the service on site.
If you have selected to pay at the property when booking, you will also need to pay for the service on site.
Important: If you pay for an additional service on site, the property is responsible for providing it.