Through support
In your request, please include your booking number and describe your question in as much detail as possible. We will contact the hotel and find out everything and get back to you with an update afterwards.
If you have any requests related to your accommodation (e.g., room on a particular floor), we will pass them on to the hotel, but unfortunately we cannot guarantee they will be fulfilled. Such decisions are left to the discretion of the hotel and are honored whenever possible.
Direct contact
The voucher you receive immediately after booking will have the hotel's contact information on it.
Please note: We cannot be held responsible for arrangements with the hotel that you have negotiated without our involvement.