If you are planning a trip with children, be sure to specify the number of children and the age of each child in the booking parameters.
This can be done on the Ostrovok homepage or already on the hotel page before selecting a rate. To do this:
Specify the dates of your trip.
Select the block indicating the number of guests.
Click “Add a child”.
After that, you will see the rates that match the specified parameters.
Important: If a child's age is incorrectly stated or the child is listed as an adult in the booking, this may cause problems during check-in.
Some hotels do not allow children under a certain age. In addition, the hotel may reject an unaccompanied minor's stay.
What to look out for:
Bed information — not all hotels provide a separate extra bed for a child, as it is assumed that the child can sleep in the same bed with the parents.
Meal information — some rates include breakfast for adults only, and child's meals are paid for on site.
What documents will be required — if you and your child are travelling to another country, make sure you fulfil all the conditions for entering and leaving the countries you will be in.
For any further questions, please contact our support by detailing your request with your booking number, dates of stay, and hotel name.