On Ostrovok, you can book transfers provided by our partners or request them directly from the hotel.
Hotel shuttle service can be one of the additional services at the property. You can find such hotels by using the filter “Transfer” (“Facilities and services” section).
If you’ve already chosen a hotel and want to check if it provides a shuttle service, go to “Popular amenities” → “All amenities” → “Services and amenities,” look for the “Transfer” section.
To arrange a hotel transfer, contact our support team in advance and provide your travel date, exact arrival time, and the number of adults, children, and pets.
Hotel transfers can be individual or group-based and often operate on a schedule (e.g., from the airport to the hotel every 2 hours).
There may be a charge for the transfer service or it may be free of charge depending on the accommodation conditions. This will be indicated in the “Conditions of accommodation” and “Additional information” sections on the hotel's page.
If you need a transfer, but the hotel does not organize it, you can book your own transfer online, on Ostrovok, in the “Transfers” section.
Please note: Transfers organized by the hotel at no extra charge are only guaranteed by the hotel itself.
Important: We cannot affect the transfer you book through the hotel (for example, change the pick-up time or itinerary), but we can make such changes if you book your transfer online through our service.