Scroll down the page of your favorite property to the “Conditions of accommodation” and “Additional information” sections on the hotel page. This will include all the important information that the property has given us.
The “Conditions of accommodation” and “Additional information” sections of the hotel page include:
Restrictions on check-in and check-out times
Check-in and property rules
Information about surcharges at the property
Information about essential documents, etc.
Please review the hotel's policies carefully before booking.
You will be able to return to the “Conditions of accommodation” and “Additional information” sections at the last step of the booking process, after selecting the appropriate rate. To do this, click on the “Important, please note” button at the top right of the screen under the cost of the room.
If you do not find the information you are looking for, please contact support. Describe your request in detail and include the address and name of the hotel. If you have already made a booking, please also include the booking number and travel dates.